Support

How can we help?

Answers to the questions we hear most. Still stuck? We're an email away.

How does the free trial work?+

Every download comes with a 7-day free trial — no card required. Use every feature during the trial, then subscribe from Settings → Subscription to keep going. If you don't subscribe, Timely simply stops generating availability; nothing is charged.

Which platforms are supported?+

macOS today — a universal build for both Apple Silicon and Intel. A Windows version is coming soon; watch this space or email us to be notified.

Which calendars can I connect?+

Outlook / Microsoft 365 and Google Calendar. You can connect several accounts at once — useful if you manage availability for multiple executives — and Timely also auto-discovers calendars shared with a connected Outlook login.

Is my calendar data private?+

Yes. For availability, Timely reads only free/busy times — never the contents of your meetings — and computes everything on your device, talking directly to Microsoft and Google. Nothing about your calendar passes through our servers, and OAuth tokens are stored encrypted in your OS keychain.

How do I activate my license after purchasing?+

After checkout you'll receive a license key by email. Open Timely, go to Settings → Subscription, and paste the key to unlock the app.

How do I update my payment details or cancel?+

Billing is handled by Lemon Squeezy. Use the billing portal below to sign in with your purchase email, where you can update your card, download invoices, or cancel anytime.

What are the keyboard shortcuts?+

Press ⌘⇧A (Ctrl+Shift+A on Windows) anywhere to generate availability, and ⌘⇧C (Ctrl+Shift+C) to open the calendar quick-view. Both shortcuts are customizable in Settings.

Email support

Questions, bugs or feedback — we usually reply within one business day.

support@trytimely.co

Manage billing

Update your card, download invoices or cancel your subscription in the Lemon Squeezy portal.

Open billing portal →